Support Services

A
CO-SOURCED SUPPORT We handle all aspects of matching, delivering and maintaining the correct level of resource requirement. This includes technical testing, training, performance review and guaranteed capacity levels. Co-Sourced Support is defined by flexibility and is accountable to your standards. By using our permanent staff within your support team, you gain an adaptable resource component that provides you with maximum control over the quality of service delivered.
B
FLEXIBLE SUPPORT FOR IT PROJECTS Corporate-wide IT projects such as Microsoft Windows, Exchange and Office upgrades are always challenging. One of the biggest distractions for IT management is handling the extra resource needed to assist with the project roll-out. This is where BOJ-TECH can help. Our Co-Sourced Support is an end-to-end service that manages the peaks in your resource requirements through-out the lifecycle of your IT projects.
C
MANAGED SOURCINGSuited to large organizations with complex sourcing requirements, our Managed Sourcing Service specializes in the provision of a mix of capabilities to a guaranteed capacity and defined level of technical skill, background and competency checks. BOJ-TECH has helped some of the Lagos's largest and most successful organizations through the deployment of skilled resources using a model centered on dedicated Service Delivery Managers and a strategic approach to ensuring IT delivers what your business needs.
D
MANAGED IT SUPPORT SERVICES

At BOJ-TECH, we specialize in improving performance and driving down costs at the same time. Via our Managed IT Support Services, we take responsibility for any aspect of your support. This typically covers:

  • The Service Desk or Help Desk
  • 1st Line and/or 2nd Line Support only
  • The entire support function

We deliver your services in a highly professional manner based on ITIL Best Practice when and where you need them, whether you operate standard office hours or are an ‘always-on’ business. An individual approach to your business’ needs and hands-on management from dedicated Service Delivery Managers ensures successful Managed Service partnerships.

E
IT OUTSOURCINGOutsourcing your IT function to BOJ-TECH means you can focus on your core business and hand over the management of your IT to the experts for improved effectiveness and efficiency. It doesn’t necessarily mean moving your IT operations off-site, never to be seen again; it simply means the technology, processes, resourcing and management of your IT function is handled by BOJ-TECH. We, in turn, agree formal engagement mechanisms and Service Level Agreements with you, designed to ensure we deliver the value your business demands.