Consulting Services

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INFRASTRUCTURE SERVICES CONSULTANCY

BOJ-TECH has the skills and experience to help you get the best out of your core IT infrastructure.

An effectively designed, implemented and managed environment makes a significant difference to the performance and efficiency of your organization. Yet often, this crucial aspect of IT service gets too little attention - until the problems start to appear.

At BOJ-TECH, we help our clients see maximum return on their investment in IT by ensuring they implement a tailored, fit-for-business platform that gives their users the tools they need to succeed.

We can assist in the following areas:

Infrastructure Review and Health check

Sometimes what you need most is an external, independent expert opinion.

Our review services will help you to better understand what you have in place; what fit-for-business is and, more importantly, what falls short of current best practice and might be causing you unnecessary risk or performance issues.

Efficiency Planning

We offer a range of health checks designed to help isolate the cause of any problems you are currently experiencing and leave you with a clear route forward for resolving those problems.

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INFRASTRUCTURE AUDIT

Sometimes what you need most is an external, independent expert opinion.

BOJ-TECH's Infrastructure Audit will help you to better understand what you have in place; what fit-for-business is and, more importantly, what falls short of current best practice and might be causing you unnecessary risk or performance issues.

The review will concentrate on the technology aspect of your environment and provide a health check on the current system, services and servers, as well as security issues and risk exposure. BOJ-TECH will also conduct the review of existing infrastructure against the organization’s future requirements and plans for growth.

The overall objective is to have an independent organization validate areas of strengths and good working practices as well as providing recommendations for improvement.

The audit can simply focus on the core technology and infrastructure or cover the people and process elements of the operation too. The review can also assist in prioritizing technology improvements and spend.

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IT STRATEGY

Our IT Strategy engagements are designed to collect information from IT and non-IT staff on a variety of subjects in order to assist in the development of an organization’s overall IT Strategy. Our Workshops tend to be split into a number of sessions covering different content areas.

Some examples are listed below:

  • Cloud computing– what is it, what does it encompass, how is it being adopted, what are the advantages and pitfalls.
  • Access devices– the various different means of accessing IT services including PCs, terminals and mobile devices, options, strengths, weaknesses
  • Business systems– approach to defining requirements and priorities, selection, procurement, integration, on-going support.
  • Standard software– the standard set delivered to all machines – what specific provisions need to made for access and integration of New Media
  • Assistive Technologies– what is available, priorities
  • Information Security– importance within a patient-based charity, and how best practice can be achieved
  • Communications– including telephony, mobile phones, Internet etc.
  • Collaborative Working– technologies available and applicability
  • Printing– approaches to printing and relative benefits
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ROADMAP REVIEW AND PLANNING

Our Roadmap Review and Planning Services take a holistic view and an innovative approach in order to provide a comprehensive plan as to how an organization can achieve the efficiencies, cost savings and business value that are possible thanks to the appropriate IT solution.

Our Roadmap Review and Planning Services take a holistic view and an innovative approach in order to provide a comprehensive plan as to how an organization can achieve the efficiencies, cost savings and business value that are possible thanks to the appropriate IT solution.

Our services cover:

Fit-For-Business Roadmap Review

More often than not, high-performing IT departments actually spend less than their lower performing peers. Maintaining strong, competitive IT capabilities while still reducing IT spending may seem like contradictory ideas but with a holistic approach driven by a clearly defined, high level, fit-for-business IT strategy, cost savings of between 25 and 40 percent can be achieved.

A Fit-For-Business Roadmap Review from BOJ-TECH can: cover reducing operational costs, service management, ITIL-aligned best practice, toolset suitability, processes, people and structure, service desk performance, IT support strategy, email & communication, cloud services, mobile strategies & BOYD, desktop technology, server performance, storage capability and efficiency, external and internal security threats and project weighting and road mapping.

With a Fit-For-Business strategy that takes a bold, comprehensive approach to transforming every facet of IT, the goal shifts from simply keeping a lid on costs to improving the operating profits and performance of the business. To ensure every facet of IT is providing a 'Fit-For-Business' service an in-depth understanding of every aspect of IT is crucial.

This is where BOJ-TECH can help.  Our Service Management, Support, Technical Infrastructure and Information Security Consultants combine their expertise to build a comprehensive picture of your IT's performance and following this product a clear, holistic, high-level roadmap designed to ensure your IT is truly 'Fit-For-Business'.

Future Proofing Service

Whatever the economic conditions, your business should be primed to take advantage of any opportunity for growth. However, after the downturn and subsequent budgetary pressures many organizations are finding it difficult to turn their IT into a stable platform from which to support an increase in user demands and flexibility.

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BUSINESS TRANSFORMATION

Working with BOJ-TECH, you can transform your IT into a cost-efficient, high-performance tool for business success. Our solutions help clients of all sizes maintain high levels of service while still meeting demands for a reduction in IT spending.

Our clients recognize that in order to get the most from their IT, they need to address the bigger picture. Rather than spending large sums of money on one single aspect of your IT, incremental, and therefore more cost-efficient improvements to the whole entity will deliver the largest gains in efficiency, and the greatest improvements in performance.

So, if you have a responsibility for improving the performance and efficiency of IT BOJ-TECH can help you succeed across all areas.

Process

The processes by which your IT deals with improvements, incidents, issues and availability underpins your entire service. If these are not fit for purpose you can have the best people available, using the best technology and your business will still suffer.

BOJ-TECH mixes a deep understanding of Best Practice with the real-world experience crucial to ensuring your process and procedure are fit-for-purpose and agile enough to withstand any eventuality.

People

The right people, in the right place, for the right cost is the single most important factor in the provision of high-performance, cost-effective IT.

BOJ-TECH provide agile, measurable solutions tailored to the specific needs of each individual client.

Infrastructure

An effectively designed, implemented and managed environment makes a significant difference to the performance and efficiency of your organization.

At BOJ-TECH, we help our clients see maximum return on their investment in IT by ensuring they have a tailored, fit-for-business platform that gives their users the tools they need to succeed.

Security

Information Security is not just an IT problem - it's a real business issue that, if implemented incorrectly, can inhibit performance and increase costs.

By combining business and corporate governance experience with in-depth technical skills, BOJ-TECH are uniquely placed to help our customers develop better and more thorough security practices whilst maintaining their business agility.

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BUSINESS CONTINUITY PLANNING

All organizations have an obligation, not just to their stakeholders but to their own survival, to be adequately prepared to respond to a disaster or unexpected event in a coordinated manner that preserves the continuity of core operations.  

In some circumstances, obligations to business continuity have come about as a direct result of statutory or regulatory obligations but, in addition to this, organizations are increasingly finding their business continuity arrangements being questioned by customers seeking assurance around supply chain continuity.

For many organizations, an event that impacts on delivery of services will mean direct loss of revenue and client penalties. Organizations that fail to plan are likely to see much greater impacts from significant events than those that do and they can even find themselves facing a failure of part or all of the business.

BOJ-TECH assists organizations by providing relevant, effective consultancy solutions from undertaking an initial gap analysis through to attaining certification of their Business Continuity Management System against the ISO 22301 Standard.

Through our Business Continuity & Disaster Recovery Consultancy we can:

  • Help you to understand your key business operations, the threats they might be exposed to and the impacts that could occur in the event of a major incident.
  • Assist business heads in formalizing their specific requirements for continuity for their areas of the business and in particular their information systems including:
    • Recovery Time Objectives – how quickly a particular system or area of the business needs to be recovered in the event of a disaster
    • Recovery Point Objectives – the amount of data (measured in minutes, hours or days) that the business can acceptably lose in the event of a disaster
  • Ensure that reliance on and issues around supply-chain are suitably considered.
  • Develop documented Business Continuity Plans that direct the organization in how to respond to unexpected events, as well as ensure that a framework for continual improvement is in place.
  • Accelerate the process by engaging a consultative partner such as BOJ-TECH to provide guidance, expertise and good governance
  • Produce test strategies and support the testing of continuity and recovery plans in order to assure the business its preparedness.
  • Provide a documented Business Consultancy Plan which would align an organization’s disaster recovery and business continuity processes and procedures with industry best practice.

 

In a world full of uncertainty, no-one can predict what events may impact your business. However, BOJ-TECH can help your organization and your stakeholders be assured that you are prepared for the unexpected.

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SERVICE MANAGEMENT CONSULTANCY

BOJ-TECH specializes in transforming IT operations into high-performance, cost-efficient platforms for business success. Our solutions help clients of all sizes maintain high levels of service while still meeting demands for a reduction in IT spending.

Acting as a trusted partner to the IT department, we help them to enhance performance, flexibility, security, cost-efficiency and ultimately, user productivity.

BOJ-TECH’s Service Management Consultancy molds the extensive real world experience of our consultants with best practice methodologies in a range of services tailored to the needs of each client. Using our unique, ‘Accelerated’ methodology we can deliver massive improvements in both efficiency and performance for a fraction of the cost associated with a more traditional, ‘blinkered’ approach to Best Practice.

 

Our Service Management Consultancy covers the following:

IT Transformation
The secret to getting the most from your IT is a top-down transformation encompassing process, people, infrastructure and security. Working with BOJ-TECH, you can transform your IT into a cost-efficient, high-performance platform for business success. We have the real world experience and deep understanding of Best Practice required to help you ensure your IT never lets the business down.

Using our unique ‘Accelerated’ methodology we can deliver 100% of the benefits of ITIL for a fraction of the cost associated with a traditional implementation. Our approach has been proven to deliver 100% of the benefits of ITIL for 20% of the cost at clients of all sizes and across all industries. An Accelerated Service Transformation is typically delivered within a fixed number of days and involves minimal disruption to day-to-day activities, enabling you to focus on your deliverables.


 

Service Review & Benchmarking
The BOJ-TECH Service Review provides an independent assessment of the IT-related processes underpinning the delivery of IT to your organization. It enables greater understanding of alignment to ITIL Best Practice through a structured analysis of the existing IT environment. In addition, BOJ-TECH’s Benchmarking service provides extensive measurements and comparisons against similar profile organizations and industry standards by tapping into respected independent sources along with our extensive client list.

Our consultants deliver a clear view of how effective your existing processes are and provide a business case that presents the benefits to be gained through ITIL Service Management improvements. The Service Review is the perfect tool to help you make improvements to your existing IT Support function or to understand which of BOJ-TECH’s sourcing solutions most closely fits the needs of your organization.


 

Customer Satisfaction Surveys
Knowing where you stand with your internal customers is key to ensuring IT is providing a fit-for-business, cost-efficient high-performance service. A Customer Satisfaction Survey from BOJ-TECH is a quick, unobtrusive and cost effective way to gauge the user-perception of IT. Our surveys aren’t one-size-fits-all documents that have been rolled out to multiple clients - we develop a bespoke, tailored survey that is specific to your environment.


 

Toolset Selection
BOJ-TECH Toolset Selection is an independent service designed to evaluate the needs of your organization and select the best Service Management Toolset available - saving you time and money along the way. Our consultants will guide you through every stage of the process, giving you access to unrivalled levels of practical experience built while delivering best practice Service Management solutions to organizations across the globe.

While Service Management toolsets are a welcome addition to any organization, the selection of the most appropriate one for your specific environment is often impossible without expert help. We will ensure the toolset delivers against the specific requirements of your organisation, is scaleable and will be a complimentary asset for long term service delivery.